CareNow

The ladies at the front desk were kind and helpful. The nurse was nice and helped me with some tough movements. The dr was really nice and funny. They made me glad I came. Plenty of parking too.

Charged my wife $200 for her appointment when she's fully insured and in network. My kids have strep and flu, which would lead anyone with a brain to test for that. However, they did not test for that. They tested for Covid. They're clearly making money somehow for testing for Covid. They are literally no help at all and a waste of time and money. Luckily there's plenty of other options and we won't be back.

I've had much better luck at American Family Care by Sams.

Please do not go to CareNow. They are the worst clinic I have every been to. The doctors were lost and rude. I had to follow-up for a second visit within 48 hours and they said that it would be $50 and so i paid and then they billed it as a brand new visit and wanted me to pay another $150. When I called they were not helpful and said that it has to be paid. Basically they can lie and charge you whatever they want after you have already paid to make CareNow more. They will lie to you just to make extra money for the company. Please go see a doctor that cares about people and is honest and not just someone wanting more money.

Front desk and nurses were great. NP Trish was rude, short and uncaring. Looking at google reviews there are many complaints about this.i understand that working in healthcare is very stressful as I'm a nurse but there comes a time when maybe you should take a break and reevaluate whether you want to continue in this field.

I was extremely unsatisfied with the service from Dr Thomas Struble at CareNow in Hendersonville. I brought in my young son who had fever and audible wheezing. The doctor was very dismissive and stated that the lungs were clear, when I could clearly hear wheezing without the use of a stethoscope. He looked inside my son's ears with an otoscope and stated ears were clear. He sent us home without a diagnosis or explanation of why my son had fever despite being clearly very sick. I felt like we were being rushed out of the room and he just wanted to collect his easy pay for the visit. My son did not improve, we went to a different urgent care center later that day. The new doctor said he had a raging ear infection after looking in his ears and could hear wheezing. He was prescribed antibiotics. Dr Thomas Struble is very cold, uncaring, and dangerous in his assessment of patients. It's a joke that he works at an urgent care center in which assessments need to be accurate and very thorough. I called to speak with management about my experience and they never returned my calls. I'll never return to this awful place.

I'm writing in response to the negative reviews, I personally have never had a difficult visit with the clinic. However I've witnessed first hand the rude and biligerant actions of other patients. Demanding medication that they've read about on Google, I have nothing against Google it's very helpful. I feel that everyone's needs are different, and not all medication has the same effect on people. Being denied pain medication, pretains for a persons own benefit, it doesn't mean that the doctor doesn't know their job. Also the Clinic is urgent care, be patient and wait your turn if you feel it's an emergency, go straight to the ER. instead!!!!!

Usually consistent care with good providers, but at my latest visit Patricia Adamski prescribed a medication that has a known moderate drug interaction with another one of my medications, along with it not being good for those with certain autoimmune conditions. I had a severe reaction to the medication and was very close to being taken to the ER. If she cared to look at my chart instead of rushing the visit, I would not have had to go through horrible side effects.

They'll tell you at 10am to book a 1pm appointment to avoid the wait. You'll get there at 1245, wait 2 more hours, and still end up leaving without being seen. The ladies up front are sweet, but you're wasting your time and subjecting yourself to a lot of unnecessary germs just to sit and wait. FastPace was a much better option.

I wouldn't recommend this place to anyone, ever. This was my 2nd attempt and an even worse experience than the first. I came in to complete 1 medical test. They charged me over $100 co-pay. I now just paid another $40 after insurance (I have Cigna 80-broad). They sent my exam off to another location where I paid an additional $24. Not only was the cost outrageous, but the staff was unwelcoming and honestly rude. Moreover, for the price gauge of a cost I paid, the Dr. did NOTHING besides complete the test (no exam, etc). I was the only person in the whole building at the time, yet they acted like I was an inconvenience. Then, they would not provide me medication for confirmed symptoms until test results came back (I walked out thinking that was normal but then told otherwise by 2 other healthcare professionals). It was a Thursday, and I was told not to expect results until the following week. Upon learning that was unnecessary, I ended up going to the Kroger Little Clinic the next day, being charged $13 TOTAL, treated with kindness and respect and given medication to treat my symptoms. I will never step foot in this facility again and neither should you.

Came in at 2pm for a walk-in. Was told the wait was one hour. When I said that was okay they said the wait was two hours. I checked in online and headed home to wait my turn. When I got the text to come in at 4:40 I showed up by 5. For my 3pm appointment. It's 6pm now, I still haven't been seen.

The receptionists, both of them, were unprofessional, using full names and discussing confidential information about the nature of the visit in front of the other patients. They also asked if everyone coming in was there for a drug screen, stating that they could only do 10 per day. (No reason why). I understand short staffing, and having only one provider thus extending wait times. But this behavior is unethical, a violation of HIPAA and patient rights as a whole. The incompetency was ridiculous.

I will be mentioning this to the provider if/when I get called back.
(Honestly it tracks for HCA facilities).